Bilingual Techpreneur

As a member of our Team, you will be responsible for:

  • Provide professional and friendly support in person, via phone, chat, and email.
  • Provide front-line support.
  • Ability to problem-solve and troubleshoot technical issues.
  • Assist with creating and maintaining technical documentation.
  • Strong communication skills, both oral and written.
  • Talking customers through a series of actions to resolve a problem.
  • Managing multiple cases at one time.

Skills and Qualifications

  • Excellent problem-solving ability.
  • Prior experience in tech support, desktop support, or a similar role.
  • Ability to explain problems simply and clearly.
  • Ability to multitask. 
  • Excellent communication and interpersonal skills to interact with a wide variety of internal and external staff and guests with an emphasis on follow-through and reporting.
  • Must be self-motivated and work with minimal supervision.
  • Strong interpersonal skills, excellent organizational skills, high attention to detail, and a strong desire to provide first-class service to the customer.
To apply, please submit a copy of your resume and one or two paragraphs that give insight into your experience, attitude, and talent for this position. Please note that our core product is in the banking industry, all serious candidates will need to pass a full background check prior to hire in accordance with banking regulations and US law.

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